Every order ships within 5 to 6 business days from our production studio. Each piece is inspected before it leaves the bed.
You receive a confirmation email from Stripe at checkout and a shipping notification once your order is on the move. All prices include applicable taxes at checkout.
Returns: you have 14 days from delivery to return any item in its original, undamaged condition for a full refund of the item price. Refunds go back to the original payment method within 5-10 business days of us receiving the item.
Exchanges: you have 30 days from delivery to exchange for a different size, colorway, or item of equal value. Apparel must be unworn and unwashed.
To start a return or exchange, email operator@nexaform.digital with your order number and the item you are sending back. We reply with return instructions within 2 business days. Return shipping is covered by the customer unless the item arrived damaged or incorrect, in which case we cover everything.
Items that arrive damaged: send us a photo within 72 hours of delivery and we replace it at no cost.
We collect the minimum needed to run your order: name, email, shipping address, and the contents of your purchase. Payment details are handled entirely by Stripe; card numbers never touch our servers.
To request a copy or deletion of your data, email operator@nexaform.digital.
Nous recueillons uniquement les renseignements nécessaires au traitement de votre commande : nom, adresse courriel, adresse de livraison et le contenu de votre achat. Les informations de paiement sont traitées entièrement par Stripe; les numéros de carte ne transitent jamais par nos serveurs.
Pour demander une copie ou la suppression de vos données, écrivez à operator@nexaform.digital.